FAQ
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I made a mistake with my order. How do I change it?
Email us at info@zagskis.com , detailing the order number and the error. -
I started an order but didn’t finish it. Will I be charged?
No. Payment will only be processed for completed orders. -
What bindings should be used with Zag skis?
All ski bindings should be compatible with Zag skis. Choose the bindings best suited to your use, you size and experience and don’t forget to specify ski brakes of appropriate width. -
Which Zag ski models require extra-wide ski brakes?
Skis that are wide under the binding area! The models H112, SLAP and Gold are likely to require wide brakes. -
Where can I find ski brakes of suitable width?
- Ski shops usually carry a range of ski brakes in differing widths
- At www.zagskis.com . If you order skis with bindings from our site, the ski brakes will be the correct width! -
I am an instructor/mountain guide/patroller. Do you offer any special “pro” deals?
There are special pro rates available. Print out the downloadable form from our home page (http://www.zagskis.com/media/tarifs-pro-zag.pdf) and send it to our head office in France together with a copy of your professional licence/qualification. -
Are bindings included in the price of the skis?
No. The prices shown for each ski model on the website are for one pair of skis only, un-mounted. -
Is the Adret or Ubac sold complete with skins?
Yes. Skins are automatically included in the order price for the Adret or Ubac. -
How do I know my boot length in mm?
The boot length will be stamped on the side of the heels of your boots. -
How long is the delivery time for a pair of skis?
Skis are sent with the French postal service. Allow approximately 4 days for delivery within France and 1 week to 10 days for international delivery. -
Do I have to be present at the delivery address to ensure I get my skis?
No. If you are out, the postal service will leave information on how to pick up your package from them. -
If I order from outside the EU, can I have the order sent to an address within the EU?
No. -
If I place an order from outside France, will the price of my order include sales tax (VAT)?
Sales tax is automatically added to orders placed in the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Rumania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Serbia and Montenegro, Croatia, Bosnia-Herzegovina, Macedonia, Bulgaria -
If I place an order and am not a European citizen, will I be liable for import taxes?
Yes. This will be mentioned on the page “my basket”. -
Can I change the currency once I've started my order.
No.
