FAQ
Your questions. Our answers.
I made a mistake on my order. How can I correct it?
Send an email to support@zagskis.com with your order number and a description of the error, or call the ZAG Skis office directly at +33 450 34 75 78. If the ski is equipped with Bindings , we recommend calling directly for a faster response, as returns are not possible once the Binding has been installed.
I started my order but didn't complete it. Will my account be charged?
No, no uncompleted orders are processed.
Where can I find the size of my ski boots in millimeters?
This information is printed on the inside or outside of the heel of your shoe. It refers to the shell length in millimeters; do not confuse it with the shoe size or the Mondopoint size.
What are the delivery times for shipping a pair of skis?
Orders are shipped via a carrier. Delivery typically takes 2 days within mainland France and 1 week to 10 days for international shipments.
If I place an order from a country outside the European Union, is it possible to have the package shipped to the EU?
No, or you'll have to pay the taxes in the country of delivery.
If I place an order in a country other than France, are the prices listed inclusive of tax or exclusive of tax?
All prices listed include tax. However, customs duties may apply in non-EU countries.
I'm placing an order for delivery outside the European Union. Will I have to pay customs duties?
Customs fees may apply, but no taxes will be due (all prices listed on the website include all taxes)
Can I change the currency when placing my order?
No. The currency is determined by the selected delivery country.
I'm a ski instructor, high-mountain guide, or ski patroller—how can I take advantage of the ZAG Pro rates?
You can apply to join the ZAG Pro Program to take advantage of preferential rates, special offers, and other benefits reserved for members of the community.
How long does it take for my order to be shipped?
Your order will be processed within 48 business hours, except for skis with Bindings bindings, for which the processing time may take up to 72 business hours.
To which countries does ZAG ship?
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, the Netherlands, Poland, Portugal, Romania, the United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, the Czech Republic
How do I track my order?
The easiest way is to go to your account and select the order in question. You'll be able to view the order status and track the delivery.
Can I return a pair of skis?
If the pair of skis is unpierced, new, and in its original packaging, you may return them at your own expense. As stated in our general terms and conditions of sale, we cannot accept returns of skis that have been fitted with Bindings .
What is the warranty period for ZAG skis?
The warranty is valid for 2 years from the date of purchase.
