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Frequently Asked Questions

• How do I use my gift card?

  Only discount codes can be entered in the shopping cart. Gift card codes must be entered during checkout in the "Discount code or gift card" field.

• I STARTED MY ORDER BUT DIDN'T COMPLETE IT. WILL MY ACCOUNT BE CHARGED?

  No, no uncompleted orders are processed. 

• WHAT ARE THE DELIVERY TIMES FOR SHIPPING A PAIR OF SKIS?

  Orders are shipped via a carrier and typically take 2 days to be delivered within mainland France. International shipments take 1 week to 10 days.

• CAN I GET A REFUND FOR A PAIR OF SKIS WITH Bindings ?

  Your skis are carefully prepared, and the Bindings are Bindings according to your personal specifications. We do not accept returns on pairs that have already been mounted. If your order is currently being prepared and you have made a mistake in your personal information, please send an email to support@zagskis.com, indicating the order number and the error, or call the ZAG Skis office directly at +33 450 34 75 78.

• IF I ORDER FROM A COUNTRY OUTSIDE THE EUROPEAN UNION, CAN THE PACKAGE BE SHIPPED TO THE EU?

  No, or else you'll have to pay French VAT, which is 20%.