Customer Service and Warranty
The mountains are demanding—and so is our customer service
Your ZAG skis are covered by a 2-year warranty (effective from the date of purchase) against material defects and manufacturing defects, provided that the form is properly completed.
If you purchased your skis in a store, please contact your retailer directly.
Please note the following before contacting us
Please note that we will not be able to process your request in the following cases:
Normal wear and tear from use (scratches / topsheet nicked by the other ski)
Damage caused by improper maintenance or storage
Damage resulting from improper or excessive use of the product
Damage caused by contact with a stone, rock, stump, tree, road, or ski lift component, etc.
Incorrect installation or repeated installation of different Bindings
Unauthorized modification of the product
Damage caused by third parties (another person, vehicle, etc.)
ZAG is here for you, even after your purchase
After reviewing your request, we will get back to you within 48 business hours.
