FAQ
Your questions. Our answers.
I MADE A MISTAKE IN MY ORDER. HOW CAN I CORRECT IT?
Send an email to support@zagskis.com, indicating the order number and the error made, or call the ZAG Skis office directly on +33 450 34 75 78.
I STARTED MY ORDER WITHOUT FINALIZING IT. WILL MY ACCOUNT BE DEBITED?
No, no unfinished orders are processed.
WHERE DO I FIND THE SIZE OF MY SKI BOOTS IN MILLIMETRES?
This information is written on the inside or outside of the heel of your shoe.
WHAT ARE THE DELIVERY TIMES FOR A PAIR OF SKIS?
Shipments are made by carrier and generally take 2 days for delivery in mainland France. International shipments take between 1 week and 10 days.
IF I ORDER FROM A COUNTRY OUTSIDE THE EUROPEAN UNION, IS IT POSSIBLE TO SHIP TO THE EU?
No, or you will have to pay the French VAT: 20%.
IF I PLACE AN ORDER IN A COUNTRY OTHER THAN FRANCE, ARE THE PRICES SHOWN INCLUSIVE OF TAX OR EXCLUSIVE OF TAX?
For EU countries, prices include VAT. For non-EU countries, prices are shown exclusive of VAT.
I AM PLACING AN ORDER FOR DELIVERY OUTSIDE THE EUROPEAN UNION. DO I HAVE TO PAY CUSTOMS DUTY?
Yes, it will be determined by the customs authorities in your country.
CAN I CHANGE MY CURRENCY WHEN ORDERING?
No.
I'M AN INSTRUCTOR, MOUNTAIN GUIDE OR SKI PATROLLER. HOW CAN I GET PRO ZAG RATES?
You can apply to join our ZAG Pro Program to benefit from preferential rates, special offers and other privileges reserved for those who are part of the community.
WHICH DRILLS TO USE FOR ZAG SKIS?
3.8x9 for our touring skis(UBAC/BAKAN/ADRET) and 4.1x9.5 for our alpine skis(SLAP and H-PATROL). 3.5x9 for our children's skis (SLAP TEAM / UBAC TEAM)
